Business Mgmt - Chp. 3: The Manager as Leader

A __________earns the respect and cooperation of employees to effectively accomplish the work of the organization.

• subordinate

• team building

• leader

• human relations

The ability to influence individuals and groups to cooperatively achieve common goals

• human relations

• leadership

• power

• self-understanding

How well people get along with each other when

working together

• human relations

• power

• hard skills

• expert power

The ability to control behavior

• position power

• team building

• networking

• power

Power that comes from the position the manager holds in the organization

• expert power

• reward power

• identity power

• position power

Power based on the ability to control rewards and punishments

• reward power

• expert power

• position power

• identity power

Power given to people because of their superior knowledge about the work

• identity power

• reward power

• expert power

• position power

Power given to people because others identify with and want to be accepted by them

• identity power

• reward power

• position power

• expert power

An awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people

• personal network

• uninformed

• self-understanding

• leader

Can be learned and are related to how to do a specific job, such as working with a spreadsheet or preparing a financial report

• team building

• soft skills

• rules

• hard skills