OB-11- Conflict

The current perspective on organizational conflict is that:

• conflict should be minimized.

• conflict is the result of poor communication.

• moderate levels of conflict are necessary and produce favourable outcomes.

• All of these are correct.

The "optimal conflict" perspective of organizational conflict is that:

• conflict should be minimized in all departments.

• organizations are most effective when employees experience some level of conflict, but become less effective with high levels of conflict.

• conflict energizes people to debate issues more thoroughly.

• no level of conflict is every beneficial to the organization or employees.

The two main forms of conflict are:

• structural and personal

• constructive and relationship.

• pooled and sequential.

• problem-solving and forcing

Emotional intelligence and team cohesiveness are two ways to:

• minimize task conflict.

• minimize relationship conflict.

• minimize relationship conflict.

• add more cycles to the conflict escalation cycle.

The conflict process begins:

• when one party intends to interfere with the other's goals.

• when one party does something that actually interferes with the other party's goals.

• when some source of conflict leads one or both parties to perceive that conflict exists.

• when both parties are informed by a third party that they have a potential conflict.

Which of the following most likely produces the highest risk of conflict?

• Ambiguous rules and low task interdependence

• Precise rules and resource scarcity

• Scarce resources and high task interdependence

• None of these have any effect on the risk of conflict

Employees in engineering and marketing often disagree with each other, mainly because they hold divergent beliefs and attitudes due to their unique backgrounds, experiences, and training. The most apparent source of conflict here is:

• task interdependence

• differentiation

• ambiguity.

• goal incompatibility

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties, but does not impose a solution on the parties?

• Inquisition

• Arbitration

• Mediation

• None of these are correct.