chapter 11-OB

What is conflict in the context of organizational dynamics?

• A harmonious interaction between team members

• A situation where individuals or groups have incompatible goals or interests

• A process of negotiation to reach a compromise

• A form of collaboration for problem-solving

Which of the following is NOT a common source of conflict in organizations?

• Differences in communication styles

• Scarce resources

• Shared goals and objectives

• Power struggles

What is the integrative (mutual gains) approach to negotiation?

• A competitive approach where one party aims to win at the expense of the other

• A cooperative approach that focuses on finding mutually beneficial solutions

• A compromise-based approach where both parties make concessions

• A collaborative approach that emphasizes relationship-building

What is a key benefit of managing conflict effectively in organizations?

• Increased employee turnover

• Reduced productivity

• Improved teamwork and collaboration

• Decreased job satisfaction

Which of the following is an example of a distributive negotiation approach?

• Collaborating to find a win-win solution

• Compromising to reach a middle ground

• Assertively pursuing personal gain at the expense of the other party

• Avoiding the conflict altogether

How can organizations reduce interdependence as a way to minimize conflicts?

• Promoting open communication and transparency

• Encouraging teamwork and collaboration

• Establishing clear boundaries and roles

• Implementing conflict resolution training programs

What is the importance of active listening in conflict resolution?

• It allows parties to assert their positions forcefully

• It helps build rapport and understanding between parties

• It encourages parties to avoid conflict altogether

• It increases competition and power struggles

Which of the following is a characteristic of principled negotiation?

• Insisting on rigid positions without compromise

• Focusing solely on personal interests

• Exploring common interests to find mutually beneficial solutions

• Avoiding direct communication with the other party

How can effective communication contribute to conflict resolution?

• By escalating conflicts and intensifying emotions

• By avoiding difficult conversations and conflicts altogether

• By promoting understanding, empathy, and finding common ground

• By imposing decisions and outcomes on the other party

What is the role of a mediator in the negotiation process?

• To advocate for one party's interests

• To impose a solution on the conflicting parties

• To facilitate communication and guide the parties toward a resolution

• To encourage competition and power struggles between parties