
chapter 11-OB
Quiz
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Business
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University
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Practice Problem
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Medium
Haniruzila Hanifah
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is conflict in the context of organizational dynamics?
A harmonious interaction between team members
A situation where individuals or groups have incompatible goals or interests
A process of negotiation to reach a compromise
A form of collaboration for problem-solving
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a common source of conflict in organizations?
Differences in communication styles
Scarce resources
Shared goals and objectives
Power struggles
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the integrative (mutual gains) approach to negotiation?
A competitive approach where one party aims to win at the expense of the other
A cooperative approach that focuses on finding mutually beneficial solutions
A compromise-based approach where both parties make concessions
A collaborative approach that emphasizes relationship-building
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key benefit of managing conflict effectively in organizations?
Increased employee turnover
Reduced productivity
Improved teamwork and collaboration
Decreased job satisfaction
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a distributive negotiation approach?
Collaborating to find a win-win solution
Compromising to reach a middle ground
Assertively pursuing personal gain at the expense of the other party
Avoiding the conflict altogether
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can organizations reduce interdependence as a way to minimize conflicts?
Promoting open communication and transparency
Encouraging teamwork and collaboration
Establishing clear boundaries and roles
Implementing conflict resolution training programs
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the importance of active listening in conflict resolution?
It allows parties to assert their positions forcefully
It helps build rapport and understanding between parties
It encourages parties to avoid conflict altogether
It increases competition and power struggles
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