OB Chapter 10: Conflict

__________ is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about

• Functional

• Dysfunctional

• Conflict

• Personal variables

What is NOT TRUE about Traditional view of conflict?

• all conflict is harmful

• not all conflict is harmful

• must be avoided

• poor communication

What is NOT TRUE about Interactionist view of conflict?

• absolutely necessary for a group to perform effectively

• only a positive force

• functional

• dysfunctional

Which of the following showing the CORRECT STEP in conflict process?

• Stage 3: Behavior

  Stage 4: Intentions

  Stage 5: Outcomes

• Stage 3: Intentions

  Stage 4: Behavior

  Stage 5: Outcomes

• Stage 1: Cognition & personalization

  Step 2: Intentions

  Step 3: Outcomes

• Step 1: Cognition & personalization

  Step 2: Behavior

  Step 3: Outcomes

________ is a desire to satisfy one’s interests, regardless of the impact on the other party to the conflict.

• Avoiding

• Collaborating

• Competing

• Compromising

__________ is the willingness of one party in a conflict to place the opponent’s interests above his or her own

• Compromising

• Competing

• Collaborating

• Accommodating

Which of the followings is NOT TRUE about dysfunctional outcomes from conflict?

• Reduced group effectiveness

• Infighting among group members overcomes group goals

• Development of discontent

• Creation of an environment for self-evaluation and change

Which of the followings is TRUE about distributive bargaining characteristic?

• I win, you win

• Variable amount of resources to be divided

• I win, you lose

• Long term relationships

____________ is a neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives given by a lawyer or a Counselor

• Mediator

• Arbitrator

• Conciliator

• Consultant

________ is a trusted third party who provides an informal communication link between the negotiator and the opponent such as the Industrial Department Officer in a case between an employer and a trade union.

• Mediator

• Arbitrator

• Conciliator

• Consultant