BMO7014_Part 3

Conflict that hinders group performance is destructive or ________ conflict.

• process

• traditional

• dysfunctional

• task

Conflict between two people is called ________ conflict.

• intragroup

• bilateral

• intergroup

• dyadic

Relationship conflicts are almost always functional

• TRUE

• FALSE

The application of direct threats or force upon resisters is called ________.

• manipulation

•  coercion

• arbitration

• negotiation

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

• John Kotter

• David McClelland

• Kurt Lewin

• Douglas Surber

The basis by which jobs are grouped is called ________.

• span of control

• work specialization

• centralization

• departmentalization

The ________ refers to the number of subordinates that a manager directs.

• span of control

• unity of command

• chain of command

• line of responsibility

________ refers to the degree to which decision making is concentrated at a single point in the organization.

• Formalization

• Departmentalization

• Centralization

• Work specialization

________ power is based on the fear of the negative results from failing to comply.

• Legitimate

• Coercive

• Referent

• Abusive

Legitimate power is directly based on ________.

• charisma of the leader

• interpersonal trust and commitment of the manager

• structural position of the manager in the organization

• personality traits of the manager