2019 Business Management-Unit 3 CA TB (CustomerService) [W9]

2019 Business Management-Unit 3 CA TB (CustomerService) [W9]

11th - 12th Grade

25 Qs

quiz-placeholder

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2019 Business Management-Unit 3 CA TB (CustomerService) [W9]

2019 Business Management-Unit 3 CA TB (CustomerService) [W9]

Assessment

Quiz

Business

11th - 12th Grade

Medium

Created by

John Adams

Used 7+ times

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25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A customer-service mindset means that a business considers providing excellent customer service to be

moderately important

necessary in certain cases

a top priority

its only objective

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Businesses with customer-service mindsets are usually able to

achieve their goals

reduce their expenses

hire more employees

satisfy their vendors

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Why should employees act as if customers are their employers?

customers own the business

employees would not have jobs if there were no customers

customers pay employees bonuses

employees might work for the customers in the future

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

To demonstrate a customer-service mindset, employees must believe that customers deserve their

unsolicited advice

limited information

complete attention

personal opinions

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customers have the right to expect employees to be

self-serving

open-minded

goal-oriented

well-informed

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Emphasizing customer service can help a business to be more

innovative

competitive

objective

possessive

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a potential benefit for a business that demonstrates a customer-service mindset:

more publicity

increased assets

longer season

greater profits

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