Conflict Management & Resolution

Conflicts at work are toxic and no good outcome can result from it.

• True

• False

The Thomas-Kilmann model for conflict resolution uses 2 axes:

• Cooperativeness

• Assertiveness

• Accomplishment

• Relationship

Using a collaborating style is always the best approach to resolve a conflict

• True

• False

Understanding does not necessarily mean agreeing

• True

• False

According to TKI model, the conflict management style that is high in cooperativeness and low in assertiveness is:

• Avoiding

• Collaborating

• Accommodating

• Compromising

• Competing

According to TKI model, the conflict management style that is high in assertiveness and low in cooperativeness is:

• Avoiding

• Competing

• Collaborating

• Accommodating

• Compromising

Sarah had an issue with her manager. Instead of talking to her, she called in sick and stayed home today. Sarah is using

• Competing

• Avoiding

• Compromising

• Accommodating

• Collaborating

Karim and Jana were able to resolve their conflicts by finding common ground and making sure each one is getting partially what they wanted. This is an example of

• Collaborating

• Compromising

• Avoiding

• Competing

• Accomodating

Randa has to give up on her point of view in a group meeting because she wanted to make sure her team members are all agreeing and that the project is moving. This is an example of

• Accomodating

• Collaborating

• Compromising

• Avoiding

• Competing

Mohamad and Hana had a conflict about how to prepare a report and which graphs to use to display the data. This is an example of

• Task Conflict

• Relationship Conflict

• Personality Conflict