Business Communication 1/22 Review

During class, when should you have technology out?

• All the time!

• Never.

• When instructed to use it or during a break.

During class, what does it mean to be respectful of your peers?

• Wait until someone is finished talking before you talk.

• Keep remarks about peers to yourself.

• Listen quietly to all questions.

• All of the above.

What is NOT an example of communication?

• Texting your friend to plan brunch.

• Cooking alone in your apartment.

• Asking your roommate for help cleaning.

• Giving a thumbs up to your coach.

What is an example of business communication?

• FaceTiming your friend at 11 pm

• Sending an email to plan a meeting with your coworkers

• Answering a phone call saying, "What's up dude?"

Verbal or nonverbal communication: body language

• Verbal

• Nonverbal

Verbal or nonverbal communication: support team meeting

• Verbal

• Nonverbal

What is a good tip for listeners?

• Eye contact

• Multi-task

• Interrupt the speaker

What is a tip for good speakers?

• Add lots of random details

• Speak up

• Look at the floor

During a professional phone call, what is NOT an appropriate greeting?

• Good morning!

• Hello, this is _______. How can I help you?

• Hiiiiiiiiiiiiii

What are tips for answering professional phone calls?

• Make sure there's no background noise

• Answer the call by the 3rd ring

• Ask the caller how you can help

• All of the above