The Lodging Industry

Involves all activities when leaving the hotel including: packing, loading the car and paying the bill.

• Arrival

• Check in

• Front desk agent

• Departure

Which system manages revenue, room rates, reservations, room assignments, and guest folios and is a computer system with specialized software?

• Student Information System

• Property Management System

• Allocation System

• Bose System

Which of the following provided overnight accommodations?

• Tourism Industry

• Food Service Industry

• Recreation Industry

• Lodging Properties

Can be one or two floor hotel, focused on charging mid-level to lower prices by providing fewer services. generally just the room and perhaps a continental breakfast. No food service, laundry or bell service

• Five Star Hotel

• Limited service hotel

• Full service hotel

• budget hotel

Also called economy. have the lowest rates and the least service. Example might be motel 6. typically for the overnight traveler. smaller rooms, etc.

• Budget Hotels

• Full-service Hotels

• Marriott Marquis

• Limited-service Hotels

Price charged for one night stay

• Discount

• Fixed rate

• Government rate

• Room rate

This department is responsible for keeping an accurate room inventory.

• Audit system

• Housekeeping

• Hotel guest cycle

• Occupancy

The official rate for one night's lodging at a lodging industry

• rack rate

• percentage rate

• discount rate

• mileage rate

The area in a lodging facility where support services take place and guests usually don't view.

• guest services

• front of the house lodging

• amenities

• back of the house lodging

Includes everything the guest does while staying at the hotel.

• stay

• occupancy

• amenities

• guest services