SITXMGT005 02 Est and Conduct Business relationships

It is necessary to "work with Govt bodies and ______? (Slide 2)

• Individuals

• Committees

• Unions

• Owners

Building relationships will help to build what? (slide 2)

• Contacts

• Rapport

• friendships

• Trust

What sort of standards might an organisation include? (Slide 3)

• Legal

• OHS

• Access

• Ethical

An organisation may NOT include this as a requirement (Slide 3)

• Goals

• Objectives

• Plans

• Body language

What has to be earned and tested? (Slide 4)

• Ethics

• Ability

• Trust

• Confidence

Why is trust so important? (Slide 4)

• Because it is

• to have confidence in each other

• It helps believe others

• None of these

List three skills in negotiating. (Slide 5)

• Negotiation, preparing, beginning

• Negotiation, listening, answering

• Negotiation, agreeing, talking

• Negotiation, discussing, beginning.

When does negotiation stop? (Slide 5)

• When an offer is made

• When discussion is finished

• When an agreement is reached

• When you get what you want.

What type of negotiation is it when you try to find a middle ground? (Slide 6)

• Compromise

• Collaboration

• Competition

• Accommodation

What name refers to the negotiation style that involves backing down and giving in to the other. (Slide 6)

• Compromise

• Collaboration

• Competition

• Accommodation