CET Ch 4 Maintenance

Your computer takes a long time to load a program and the hard drive LED flashes a lot when using the program. What solution will increase performance?

• upgrade to a faster CPU

• replace the video card

• install a larger hard drive

• add more RAM

A worker informs you that each time a PC is started it freezes up after about 5 minutes of use. What is the most likely cause of the problem?

• malfunctioning RAM

• bad hard drive

• faulty power supply

• the CPU is overheating

You are troubleshooting a 6-year-old computer that takes a long time to boot up, and you identify that the BIOS rediscovers all the hardware at every boot. What action might solve this problem?

• reset the BIOS

• replace the CMOS battery

• launch the device manager

• replace the hard drive

A PC is working fine but the hard drive LED has stopped lighting up, what is the most likely cause?

• data cable is malfunctioning

• BIOS needs updating

• LED cable is not plugged in

• the power supply has gone bad

A PC fails to boot up and will not display anything on the screen. You take out the RAM and then plug the RAM back in. After this the PC boots successfully. What was the problem?

• bad RAM

• incorrect type of RAM

• RAM was not seated firmly

• the RAM was backwards

What component is most likely bad if a burning electronics smell is present?

• RAM

• CPU

• hard drive

• power supply

What should you do before beginning any troubleshooting steps on a computer?

• establish a plan of action

• backup the data

• identify the problem

• document what you did

You performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should you document?

• everything that was done

• only the solution

• only the failed attempts

• a description of the problem

What is the reason for documenting the information that is obtained from the customer in the work order?

• to track the parts you order

• to figure out what the problem may be

• to create a database of problems

• to use the info in a marketing campaign

What is the next step after a possible solution is tried during the troubleshooting process?

• verify that the system is fully functional

• identify other possible causes

• document the cause

• test another solution