CHAPTER 9 : QUALITY MANAGEMENT PART 1

Definition of quality is “The ability of a product or services to meet the customers’ needs”

• true

• false

There are _____________ categories in quality.

• 1

• 2

• 3

• 4

'Based on characteristics or attributes of product' are refer to _________________categories.

• Product Based

• User experiance

• Production Based

Below are the importance of quality management EXCEPT

• •Quality products and services will portray a good image of the company

• •Quality is rivalry advantage

• •Quality is competitive advantage

• •Quality can make the company dominate the market

Quality standard has TWO such as ____________

• Town & Village

• Local & Sub Town

• Local & National

• Local & International

SIRIM as one of the ________________

• Local Standard

• International Standard

•Quality Management Systems – Guidelines for performance improvements are in which ISO 9000 family series ?

• ISO 9000:2005

• ISO 9001:2008

• ISO 9004:2009

• ISO 19011: 2011

Below are the quality dimensions of goods and service EXCEPT

• Performance

• Durability

• Safety

• Lightweight

There are ____________ cost are incurred in quality such as

• accessories

• stock up

• preventive

• accessive

Maintenance are in ______________

• Appraisal Cost

• External Failure cost

• Preventive

• Internal Failure cost