Benchmarking is a technique used in

• Inspections

• Root Cause Analysis

• Quality Planning

• Quality Control

You are leading a research project that will require between 10 and 20 aerospace engineers. Some senior-level aerospace engineers are available. They are more productive than junior-level engineers, who cost less and who are available as well. You want to determine the optimal combination of senior- and junior-level personnel. In this situation, the appropriate technique to use is to

• Conduct a design of experiments

• Use the Ishikawa diagram to pinpoint the problem

• Prepare a control chart

• Analyze the process using a Pareto diagram

Which of the following statements best describes attribute sampling versus variable sampling?

• Attribute sampling is concerned with prevention, whereas variable sampling is

  concerned with inspection.

• Attribute sampling is concerned with conformance, whereas variable sampling is

  concerned with the degree of conformity

• Attribute sampling is concerned with special causes, whereas variable sampling is

  concerned with any causes

• Both are the same concept

Rank ordering of defects should be used to guide corrective action. This is the

underlying principle behind

• Trend analysis

• Inspections

• Control Charts

• Pareto diagrams

Your quality assurance department recently performed a quality audit of your project and identified a number of findings and recommendations. Once recommendation seems critical and should be implemented because it affects successful delivery of the product to your customer. If the recommendation is not implemented, the product will not conform to requirements. Your next step should be to

• Call a meeting of your project team to see who is responsible for the problem

• Reassign the team member who had responsibility for oversight of the problem

• Perform product rework immediately

• Issue a change request to implement the needed corrective action

Six sigma refers to the aim of setting tolerance limits at a 6 standard deviations from the mean, whereas the normally expected deviation of a process is

• 1 standard deviation

• 2 standard deviations

• 3 standard deviations

• Undeterminable because of the unique nature of every process

The “rule of seven” as applied to statistical process control charts means that

• Seven rejects typically occur per thousand inspections

• Seven consecutive measurements are ascending, descending, or the same

• At least seven inspectors should be in place for every thousand employees

• A process is not out of control even though seven measurements fall outside the lower

  and upper control limits

You work as a project manager in the largest hospital in the region. Studies have shown that patients have to wait for long periods before being treated. To assist in identifying the factors contributing to this problem, you and your team have decided to use which of the following techniques?

• Cause-and-effect diagrams

• Pareto analysis

• Scatter diagrams

• Control charts

Results of quality control testing and measurement are used

• As an input to quality planning

• To prepare an operational definition

• To prepare a control chart

• As an input to quality assurance

The quality management plan describes all the following except the

• Method for implementing the quality policy

• Project quality system

• Organizational structure, responsibilities, procedures, processes, and resources

  needed to implement project quality management

• Procedures used to conduct trade-off analyses among cost, schedule, and quality