Communication - PM Quiz

Alan is a project manager of a complicated project. An accepted deadline for a project approaches. However, the Alan realizes only a portion of the work has been completed and he needs to relay this information to the team. All of the following about communication models is true EXCEPT:

• Sender encodes his thoughts and sends to receiver.

• Information is sent by the sender to receiver with the assistance of medium.

• Receiver acknowledges if he agrees with the information he received.

• Message is decoded by the receiver into thoughts.

You are in charge of a project that deals with laying out a lavish 18 hole golf course.The project work is in progress. You also have a number of contractors working on the project. Being an experienced manager you know that communication is key to success of the project.You have identified 10 stakeholders with whom you need to communicate. Due to some internal and external organizational changes at the client end three new stakeholders have been added with whom you need to communicate with. You also had to reduce one of the contractors with whom you were communicating. How many communication channels do you have now?

• 78

• 45

• 91

• 66

You head the engineering department in your company. Lately you have observed that certain deliveries are missing the schedule. On closer scrutiny you observe this to be occurring with a specific team member. You decide to discuss the details with the concerned team member to better understand the details. On discussion you find no specific reasons. Next week your lead engineer reports about inadequate time being spent by the same person in office. What would be the best choice of communication in this case?

• Informal and verbal

• Informal and written

• Formal and written

• Formal and verbal

You take over a project from another project manager. You would like to understand the meeting cadence and membership. Where will you find this information?

• The human resource management plan

• The meeting management plan

• The communication management plan

• The survey of the organization’s environment

Two project team members are having a conversation about requirements needed for a particular portion of the project. If a project manager wants to understand how the pair is really feeling; she should focus attention on

• The messages being sent via words

• The nonverbal communication occurring

• The space they are communicating

• All of the above

You are just taken over a project that is ¾ of the way complete. You want to get a general understanding of the work completed. What type of report would help you find this information?

• A progress report

• An earned value report

• A lessons learned report

• A communication report

A project manager is having trouble getting a project member to complete their tasks as assigned. What type of communication would the project manager want to use to address this problem initially?

• Formal verbal

• Informal verbal

• Informal written

• Formal written

What do many experts agree is the greatest threat to the success of any project?

• Lack of proper funding

• A failure to communicate

• Poor listening skills

• Inadequate staffing

In face-to-face interactions, how is most information conveyed?

• By the tone of voice

• By the words spoken

• By body language

• By the location

Which of the following is not a process in project communications management?

• Planning communications management

• Managing stakeholders

• Controlling communications

• Managing communications