MGT340 CHP 4: PERFORMANCE APPRAISAL

Define Performance Appraisal. (Can choose more than 1 answer)

• Requires employers to continuously set and relentlessly meet ever-higher quality, cost, delivery, and availability goals.

• The process employers use to make sure employees are working toward organizational goals.

• Evaluating an employee’s current and/or past performance relative to his or her performance standards.

• Formal system of periodic review and evaluation of individual or team task performance.

Choose the correct determinants affecting employee performance. (Answer can be more than 1)

• Employee’s knowledge

• Employee rewards

• Employee’s skill

• Employee’s motivation

• Company facilities

"Must be familiar with basic appraisal techniques"

"Must understand and avoid problems that can cripple appraisals"

(Above performance appraisal roles under whose responsibility?)

• Manager

• Stakeholders

• HR Department

• Supervisors

"The tendency for positive impressions of a person, company, brand or product in one area to positively influence one's opinion or feelings in other areas"

(Above definition belong to which ratter biases?)

• Leniency Errors

• Halo Effect

• Severity Error

• Recency Errors

Referring to picture above, which is the correct performance appraisal method?

• Graphic rating scale

• Forced distribution method

• Alternation ranking scale

• Behaviorally anchored rating scale

The objectives of performance appraisal. (Answer can be more than 1)

• Measurable

• Accessible

• Feasible

• Time-bound

This picture referring to which ratter biases or rating error?

• Fatigue

• Leniency Errors

• Severity Error

• Halo Effect

• Horns Effect

"Manager or supervisor may be asked to write down answers to certain open-ended questions about performance of their subordinates."

(Which appraisal methods match with above statement?)

• Essay Technique

• Comparative methods

• Trait rating scales

• Narrative forms

Which is the purposes of the written warning? (Answer can be more than 1)

• Make clear that employee was aware of the standard.

• Specify deficiencies relative to the standard

• To shake your employee out of bad habits

• To have a helpful and constructive supervisor conduct the written warning

• Help employees to defend their rating, both to their own boss and (if needed) to the courts.

Define performance management.

• The process employers use to make sure employees are working toward organizational goals.

• Evaluating an employee’s current and/or past performance relative to his or her performance standards

• The functions of planning, organizing, directing and controlling, and use informational resources efficiently and effectively to achieve organizational goals.

• As a set of activities directed at the efficient and effective utilization of resources in the pursuit of one or more goals.