5. Resistance and Change Management

What is organisational change?

• Any alteration in the internal or external environment

• When a manager responds to change

• The adoption of a new idea or behaviour by an organisation

• Fear of the unknown

Which one of the following are forces for change in the internal environment?

• corporate culture

• suppliers

• interest groups

• technological forces

What aspects makeup the macro environment?

• economic forces

• geographic forces

• social forces

• corporate culture

A driving force is

• waiting for something to happen then driving to it

• a force that supports the change

• a force that works against the change

• a failure to embrace change

Which one of the following is not a step in Kotter's eight-step theory of change management?

• Form a guiding group

• Recognise and reward achievements

• Delegate power to a subordinate

• Consolidate improvements

Which of the following are low-risk strategies?

• encouraging cooptation

• identifying the need for change

• setting achievable goals

• creating a culture of change

Manipulation and threats are an example of

• low-risk strategies

• proactive change

• organisation inertia

• high-risk strategies

Positively influencing and encouraging individuals to set goals and objectives, would be ...

• delegating power

• taking ownership

• taking leadership

• effective teamwork

Being proactive when initiating change will

• cause fear and alarm with stakeholders

• assist with the change process

• cause hostility in the workplace

• assist in encouraging resistance to the change

Which of the following can a business use to overcome resistance to change

• Enforcement of rules and regulations

• Strategies

• Technology

• Economic forces