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Effective Communication

Authored by Ankita Singh

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University

Used 11+ times

Effective Communication
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10 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is communication?

Exchanging thoughts, ideas and messages through speech, writing, signals and body language

Imparting information

A system such as mail, telephone or television for sending and receiving messages

All of the above

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which is NOT a benefit of effective communication?

Enhanced interpersonal relationships

Clearer understanding of business goals

Revenue losses

Improved business and individual performance

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is NOT a characteristic of the Aggressive communication style?

Avoids direct communication

Loud voice

Interrupts

Poor listener

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is a characteristic of the Passive communication style?

Intolerant

Agreeable

Offensive

Egotistical

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which is not a characteristic of the Assertive communication style?

Authoritarian

Direct

Proactive

Convincing

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is NOT a barrier to effective communication?

Distraction

Noise and movement

Poor timing

Knowledge of subject

Asking questions

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is NOT helpful when communicating by e-mail?

Sending an email several paragraphs long

Being aware of your tone before sending

Treat email as you would a letter with a greeting, body and closing

Use email to follow up on previous conversation

Organize your thoughts so it flows well

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