BTEC Hospitality Level 2

Thomas Cook is famous for:

• Having achieved the first solo transatlantic flight

• Having organized the first package tour

• Having organized the first luxury cruise

• Having founded the Holiday Inn hotel chain

Which of the following Travelers are tourists, according to the definition by the UN World Tourism Organization (UNWTO)?

• French tourism students on a 2-week field course to Turkey

• Same-day Travelers

• Commuters

• Airline crew members

Which of the following is a characteristic of the tourism product?

• Intangibility

• Perishability

• Heterogeneity

• All of the above

The ‘hybrid’ form of tourism, National Tourism, is described as:

• All inbound and outbound tourism travel that involves visitors crossing a border

• All tourism travel within one country

• All incoming tourism travel by visitors from outside the country

• All tourism travel by residents of a country, whether within their own country or to another country

What is Hospitality ?

• Relation Between Guests and Hosts

• It Includes Hotel , Resorts , Restaurants , and many other Business .

• Provision of Food and Accommodation

• Cordial Reception to the Guests or Strangers either Socially or Commercially .

• All of the Above

Which Other Industry Support to Hospitality ?

• Bank

• Insurance Companies

• Suppliers

• Travel Agents and Tour Operators

• All of The Above

Bank Helps to Hospitality Industry by

• Payment

• Receipt

• Loan

• Currency Exchange

• All of The Above

Which is More Important to Work in Hospitality ?

• Knowledge

• Attitude

• Skills

• Hard Work

What is Skills ?

• The ability to do something well; expertise.

• A skill is an ability to perform an activity in a competent manner

• Your skills section includes your abilities related to the job you're applying for.

• All of These

Which department is Responsible for Check-in and check out ?

• House keeping

• Front Office

• Food and Beverage Service

• Food Production