Quality Day Quiz - 8D

In 8 D - Problem solving Methodology; D signifies for

• a) 8 Types of details
• b) 8 Disciplines
• c) 8 Dimensions
• d) 8 Directions for Root Cause Analysis

Deviations are typically found in:

• a) 0 km and field failure
• b) Non-fulfillment of customer service level agreements
• c) Certification, customer or internal audit deviations
• d) All of the above

Which step in 8D "Describes the problem"?

• a) D0
• b) D1
• c) D4
• d) D2

8D comprises three complementary aspects with equal importance. What are they?

• a) Method, Process, Report
• b) Product, Process, Project
• c) Problem, Solution, Prototype
• d) Cost, Schedule, Quality

The correct application of the 8D method will help to

• a) Avoid the re-occurrence of known problems
• b) Avoid the re-occurrence of unknown problems
• c) Avoid occurance of all problems identified as part of risk management
• d) Avoid usuage of excess budget

Step D5 of 8D pertains to

• a) Implement & Verify Containment action
• b) Finding Root Causes
• c) Implement Permanent Corrective Actions
• d) Select & Verify Corrective Actions

"Provide information to the team" is performed during which step/phase ?

• a) D8
• b) AHM
• c) D0
• d) Quality Day

What are the trigger points for 8D?

• a) External customer complaints <br />
• b) Internal production deviations <br />
• c) Supplier-induced deviations <br />
• d) All of the above<br />

External customer complaints is also known as<br />

• a) Customer analysis request (CAR)
• b) Failure analysis request (FAR)
• c) Both a and b
• d) None

An internal production deviation is a detected deviation between the

• a) Frontend <br />and Backend production sites. <br />
• b) Software Development and Hardware Validation
• c) Defined release criteria and Achieved release criteria
• d) QMS and SDHB