Performance management W4 SDP101

What are the 6 elements of a non-stop cycle of a performance management process

• Planning, monitoring, developing, rating, evaluating, rewarding

• Planning, managing, demonstrating, rating, evaluating, rewarding

• Proposing, Moving, developing, reporting, evaluating, reflecting

Performance management is necessary because

• It will encourage open and ongoing communication between the employee and the manager about performance issues within the organisation

• of reviews formal project deliverables and monitors project activities for compliance with methods, processes and associated standards and procedures

• An important part of this process is to understand and document the customer’s expectations of product quality

Employees will understand their (a)   in the organisation and how their individual goals and performance should be in line with that of the organisation.

Performance goals should be SMARTA, what does the S stand for

• specific

• special

• smart

• super

Performance goals should be SMARTA, what does M stand for

• measurable

• moments

• memories

• mathematical

Performance goals should be SMARTA, what does the A stand for?

• achievable

• answerable

• arrogant

• applicable

Performance goals should be SMARTA, what does the R stand for?

• Repeatable

• Reputation

• Relevant

• Reverent

Performance goals should be SMARTA:, what does the last A stand for?

• aligned to

• assigned to

• applicable to

• answerable to

Define quantity measures used to determine if you are achieving the expected standards:

• based on how many, rate or volume

• Based on how well, level of accuracy, completeness of products or services

• Based on how much or cost limits within which the employee has to work

• Based on when or deadline by which the result must be completed and the performance achieved.

Define quality measures used to determine if you are achieving the expected standards:

• based on how many, rate or volume

• Based on how well, level of accuracy, completeness of products or services

• Based on how much or cost limits within which the employee has to work

• Based on when or deadline by which the result must be completed and the performance achieved.