SCM Weekly test 3

The steps taken to move and store a product from the supplier stage to a customer stage in the supply chain is referred to as

• manufacturing.
• distribution.
• retailing.
• transportation.

Distribution is a key driver of the overall profitability of a firm because

• it directly impacts both the supply chain cost and the customer experience.
• it slows down the responsiveness of the supply chain.
• it cannot be developed as a part of supply chain strategy.
• Distribution is not a key driver of profitability.

On which dimensions should the performance of a distribution network be evaluated at the highest level?

• Profitability of individual supply chain components
• Customer needs that are met
• Cost of meeting customer needs
• B and C only

Distribution occurs between every pair of stages in the supply chain.

• true
• false

The choice of the distribution network can be used to achieve supply chain objectives such as

• low cost.
• high responsiveness.
• high cost.
• A and B only

Which of the following are measures of customer service that are influenced by the structure of the distribution network?

• Response time
• Product variety
• Product availability
• all of the above

The number of different products/configurations that a customer desires from the distribution network is

• response time.
• product variety.
• product availability.
• customer experience.

The probability of having a product in stock when a customer order arrives is

• response time.
• product variety.
• product availability.
• customer experience

The ability of the customer to track their order from placement to delivery is

• customer experience.
• order visibility.
• product availability.
• response time.

The costs incurred in bringing material into a facility are

• sourcing transportation costs.
• outbound transportation costs.
• crossbound transportation costs.
• inbound transportation costs.