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KG - Professional Development

10 Qs

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KG - Professional Development

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Created by

Cami Rojas

Used 9+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Which Cases we can offer a reshipment for a customer?

Order Delivery in a Wrong Address

Package Damaged, wrong item or not delivery

Because is a loyal customer

Customer says that he purchase always in GNC

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

We can honor promo codes with points as appeasement?

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What of this thing we can Do in a phone or chat contact

Say to the customer 'I Love you'

Take credit card numbers and purchase things for us

Verify the information and have the will to help

Enter to an account and provide information without verify the account

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What we CANT Do over a Contact over the phone/Chat

Add/Modify a Credit Card Information

Follow all the QA Steps

Have will to help the customer

Ask for permission to place in hold the customer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The maximum amount for made a reshipment without Authorization is $65

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What we need to do when a package is returned to the Warehouse?

Ask to GNC

Issue the refund

Call my mom

Email the Warehouse and CS Ops Team

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can we honor a promotion By adding Points

True

False

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