Reports

In Which Cases we can offer a reshipment for a customer?

• Order Delivery in a Wrong Address

• Package Damaged, wrong item or not delivery

• Because is a loyal customer

• Customer says that he purchase always in GNC

We can honor promo codes with points as appeasement?

• True

• False

What of this thing we can Do in a phone or chat contact

• Say to the customer 'I Love you'

• Take credit card numbers and purchase things for us

• Verify the information and have the will to help

• Enter to an account and provide information without verify the account

What we CANT Do over a Contact over the phone/Chat

• Add/Modify a Credit Card Information

• Follow all the QA Steps

• Have will to help the customer

• Ask for permission to place in hold the customer

The maximum amount for made a reshipment without Authorization is $65

• True

• False

What we need to do when a package is returned to the Warehouse?

• Ask to GNC

• Issue the refund

• Call my mom

• Email the Warehouse and CS Ops Team

Can we honor a promotion By adding Points

• True

• False

In Which case we can escalated to the Return Label?

• Wrong Item/Item Damaged/Wrong Order

• When a customer has an ADAS

• I purchase by mistake

• Because the product doesnt like

What information we need to validate a customer account

• Phone number

• Address, Loyalty Number, Transactions ID

• Full Name, Phone number, Email (Address)

• Just his name

In which case can i request a Cancellation in the #Order-Request Channel?

• Wrong Address, Product OOS, Order Stuck Status (FTA, PS)

• Customer choose wrong Products

• He forgot to apply a Discount Code

• They forgot to add more products to his bag