Quiz 1

What is the best definition of Total Quality Management?

• a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers

• refers to management methods used to enhance quality and productivity in business organizations.

• a process through which a business seeks to ensure that product quality is maintained or improved.

Jona, an employee of ABS Hotel, give her feedback to his boss regarding the performance of his co-employees.

What ways of communication are being exemplified?

• downward communication

• upward communication

• horizontal communication

A team is a group of people working together to achieve different goals or objectives.

• TRUE

• FALSE

The customer needs little or no introduction to the proper use of a product or feature, particularly with new products.

• TRUE

• FALSE

Quality often means different things to different people.

• TRUE

• FALSE

"Just in time" definition in TQM

• A management system in which materials or products are produced or acquired only as demand requires

• A management style where quality is conformance to requirements

Which of the following are key components of a Total Quality Management system?

• Individual responsibility, incremental improvement, use of raw data

• Collective responsibility, continual improvement, use of raw data

• Group responsibility, staged improvement, knowledge

• Involves everyone, continual improvement, use of data and knowledge

Total Quality Management (TQM) focuses on

• Employee

• Customer

• Both employee and customer

• None listed in this question

P-D-C-A stands for

• Plan-Do-check-Act

• Plan-Do-correct-Act

• Proceed-Do-check-Act

• Proceed-Do-correct-Act

What is ISO ?

• Indian organization for standard

• Internal organization for standard

• International organization for standard

• None listed in this question