CARDS SERVICES ASSESSMENT TEST FOR BATCH B NEW INTAKE (FEB

1. Mallam Danjuma needed Master Naira Credit card to initiate international transaction of $200 and also inquired for the cost. He was informed____

• N1,000 + VAT

• No such card

• N1,000 issuance fee and $20 annual maintenance fee.

• It is free

Customer needs to call GTConnect to activate all of these cards EXCEPT___

• Naira MasterCard.

• Visa dollar debit card

• MasterCard dollar CREDIT card

• Visa credit and all credit cards

Babajide Bruno, inquired from you how he can fund his dollar card. How can customers fund their dollar debit or credit cards?

• The customer need to call account officer to help customer fund card

• The customer need to call GTConnect to help customer fund card

• The cards are automatically linked to the account and there is no need to fund any account

• Via own account transfer on internet banking.

Beauty pageant Tracy transferred funds from her dollar account to her Visa debit card 2:00pm on Friday, when will funds be made available?

• Immediately.

• 6:00pm next working day

• 6:00pm same day.

• 6:00pm next day.

If Adeyemi funds his CREDIT card at 2:30pm on Thursday, when will the funds be available in his card ledger?

• 6:00pm on Saturday.

• Immediately

• anytime from 6:00pm (next working day) Friday.

• anytime from 6:00pm (next working day) Friday.

What are the two brands of cards that the bank offers?

• MasterCard and VisaCard

• Naira card and dollar mastercard

• Utility card and corporate card

• Platinum Debit card and Prepaid dollar card

What is dispense error?

• Card usage on any channels (ATM, POS and WEB) in which customer’s account was debited but value was not given

• Card usage on any channels (ATM, POS and WEB)

• Card usage on any channels (ATM, POS and WEB) in which customer’s account was debited

• Card usage on any channels (ATM, POS and WEB) in which customer’s account was debited but value was given

A GTBank customer attempted to make a withdrawal at our Allen branch, he was debited but did not get value. (GTBank Customer using GTBank card on GTBank Terminal). What is the general term for this kind of issue?

• On us DISPENSE ERROR

• DISPENSE ERROR TRANSFER

• NOT ON US DISPENSE ERROR

• ERRONEOUS TRANSFER

What is the SLA for dispense error on another bank’s ATM?

• 4 working days

• 3-5 working days.

• 6 working days.

• 8 working days

The application to query a naira mastercard is called.....

• Postilion

• Basis

• E-tracker

• Clearing tracker