Communication in Health Care

Which of the following are true in regard to communication (check all that apply)?

• Includes verbal, written, and nonverbal methods.

• Involves a sender, receiver, and feedback.

• Is not an essential ingredient for quality healthcare.

• Can hinder delivery of message when communicated poorly.

Which of the following is NOT an example of nonverbal communication?

• rolling eyes

• sleeping

• arms folded

• voicing your opinion

The person who initiates (starts) the conversion is the ______________.

• sender

• receiver

• audience

Communication in the healthcare setting can be a source of ______________(check all that apply).

• comfort when delivered in an empathetic manner

• stress when delivered in poor manner

• comfort when spoken loudly

• frustration when delivered in a poor manner

We can use our senses (smell, sight, and touch) to gather information about a patient's condition.

• true

• false

Understanding what a patient is experiencing by "putting yourself in the other person's shoes" is called ___________.

• sympathy

• respect

• empathy

• clarity

These findings (symptoms) cannot be seen or felt.

• subjective

• objective

• observations

Subjective or objective?

The patient states, "I cannot sleep at night."

• subjective

• objective

Subjective or objective?

The patient was brought to the emergency room and was noted to have a laceration (cut) to the left foot.

• subjective

• objective

Subjective or objective?

The patient went to Convenient Care because he was having abdominal pain.

• subjective

• objective