The General Customer Service

Select from the options below the possible reasons why a customer's policy would cancel:

• Non-payment cancellations

• Insured Request

• Incorrect/Missing Information

• Returned Down Payment - Bank Information

• All of the above

What does it mean when a DNR is set on a customer's policy?

• A CSR cannot take a payment once the policy is lapsed until all issues have been resolved

• A CSR can take a policy to reinstate the policy

• A CSR should submit a request to have the DNR removed and then take the customer's payment

What does it mean when a non-renewal flag is set in a customer's policy?

• The Insurance Company does not wish to offer the customer the opportunity to renew

• The CSR is not happy with the call and added a non-renewal flag to the customer's policy

• The customer increased their coverages and their policy has to be rewritten

What are some reasons why a DNR would be added to a policy?

• Company Election

• Loss Exposure

• Missing Underwriting Information

• Two NSF's in a Row

• All of the above

What are some reasons why a non-renewal flag would be added to a customer's policy?

• Insured Request

• Unacceptable Risk

• Missing/Incorrect Information

• Agent Request

• All of the above

In most states how many days does a customer have to reinstate a policy after it has lapsed due to non-payment?

• 30 days

• 90 days

• 60 days

• 10 days

How many days do customers in CA and NC have to reinstate a policy once it has lapsed for non-payment?

• 30 days

• 60 days

• 90 days

• 100 days

How many days do customers have to reinstate their policy if it has lapsed due to missing or incorrect information in all the states?

• 30 days

• 90 days

• 20 days

• 100 days

How many days do customers in West Virginia have to make their renewal payment after their policy expires?

• 45 days

• 60 days

• 80 days

• 10 days

How many days do customers in all states except West Virginia have to make their renewal payment after their policy expires?

• 60 days

• 90 days

• 30 days

• 20 days