Customer Service
Quiz
•
Business
•
9th - 12th Grade
•
Practice Problem
•
Hard
Shelley Grant
Used 8+ times
FREE Resource
Enhance your content in a minute
35 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer service is the __________ a business takes to satisfy customers.
Research and experimentation
Involvement and enchancements
Marketing and advertising
Management philosophy
2.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Customer expectations evolve over time.
True
False
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The delivery process should take how many days?
1 to 2
2 to 3
5 to 7
8 to 10
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT suggested for promoting customer loyalty?
Greet Customers by name
Include loyalty items in shipping
Solve questions and complaints immediately
Use a variety of media for marketing efforts
5.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Employees deserve less respect than customers.
True
False
6.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Proper telephone etiquette requires the phone to be answered within how many rings?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When dealing with complaints representatives should be loud, direct and rude.
True
False
Of course
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