Day 3

Day 3

1st Grade - University

10 Qs

quiz-placeholder

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Day 3

Day 3

Assessment

Quiz

Professional Development

1st Grade - University

Practice Problem

Medium

Created by

Mollie Keddle

Used 4+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How much is the cancellation fee for Lexus customers?

£25

£15

£5

No cancellation fee

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which system would we use to issue a refund back on to a customers payment card?

Ekashu

Webmis

Consumer one

CRM

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What time frame does a customer have to contact us in to defer their complimentary roadside assistance ?

No time frame

10 days

1 month

3 months

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What system would you use to defer a customers complimentary roadside assistance?

Ekashu

Webmis

Consumer one

CRM

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long do we advise customers that documents take to arrive following their renewal?

7-10 working days from the start date of their cover

10-14 working days from the start date of their cover

1 months from the start date of their cover

2-3 days from the start date of their cover

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can we transfer customers cover from their previous vehicle to their new vehicle?

Yes

No

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer calls to transfer their cover from their previous vehicle to their new vehicle, but they have not yet picked up their new vehicle, what do you do?

Take the new vehicle details and add this to the transfer spreadsheet, advise the customer we will action the transfer once the new vehicle is showing on our system

Advise the customer to call back when they’ve picked up the new vehicle

Advise the customer to request this through the dealership

Do nothing

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