PBMF2020 - Chapter 7

Sally is researching current salaries for potential job titles she will add to her business. What management function is Sally focusing on?

• Organizing

• Controlling

• Planning

• Implementing

Tom and John are both supervisors at an office supply store. Tom sent an email to John regarding a shipment of printer cartridges, This is an example of what type of communication?

• internal

• external

• team building

• leadership

Supervisors are mainly concerned with which management function?

• implementing

• planning

• controlling

• organizing

7.2- Which of the following is NOT a good way to develop leadership skills

• participate in organizations and activities

• never ask for help

• observe leaders

• practice leadership at work or school

Jay often gives his employees extra time off when they complete a project. This is an example of

• Identity influence

• Reward influence

• Position influence

• Expert influence

No matter how well-liked they are by employees, all managers have what type of influence?

• tactical

• expert

• formal

• informal

Ethical behavior must meet all of the following standards EXCEPT:

• Is it lawful

• It does not harm some while benefiting others

• it is consistent with company values and policies

• it makes money

Describes the reason a business exists and what it wants to accomplish

• mission statement

• ethical behavior

• leadership

• influence

The BEST way leaders can emphasize the importance of ethical behavior is to

• fire unethical employees

• write a mission statement

• always act ethically and set the example

• post motivational signs around the office

Haley supervises a staff of experienced employees that have worked in her company for over 15 years. Which management style should Haley use?

• formal

• tactical

• strategic

• informal