Crisis Prevention Intervention Training

The Crisis Development/Behavior Levels for a person in crisis include anxiety, defensive, risk behavior and what else?

• Tension Reduction

• Freak out

• Meditation

• Intervention

In the Crisis Development Model, when dealing with a person in crisis in defensive behavior level a staff member needs to offer a (a)   .

Tension reduction always involves an apology for behavior.

• True

• False

In the CPI Crisis Development Model, anxiety is defined as_____________.

• perfectly normal

• a change in behavior

• needing a break

• teaching in 2020

Staff Attitudes/ Approaches include all of the following except____________.

• inclusion

• supportive

• physical intervention

• therapeutic rapport

According to the Crisis Development Model, when someone is in the defensive level they are __________.

• biting

• apologizing

• needing the help of a police officer

• beginning to lose rationality

In the Verbal Escalation Continuum, keys to setting limits are simple, reasonable and ______.

• enforceable

• using visual supports

• non-judgemental

In the Verbal Escalation Continuum, empathetic listening involves allowing silence for reflection.

• True

• False

Empathetic listening is.....

• threatening

• removing an audience

• an active process

• reasonable

The Verbal Escalation Continuum includes all of the following except _________.

• Intimidation

• Determination

• Refusal

• Questioning