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recap

Authored by Paige MacPhail

Professional Development

KG - 1st Grade

Used 7+ times

recap
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is excellent customer service?

Meeting the needs of customers

Meeting the demands of customers

Meeting and exceeding the needs and desires of any customer

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

It takes ____ seconds to make a first impression.

3.

OPEN ENDED QUESTION

3 mins • Ungraded

Name a skill required to deal with customer service situations.

Evaluate responses using AI:

OFF

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Travel and tourism organisations have to continuously update their products and services due to the demand and change of needs and expectations.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is product knowledge?

Product knowledge is knowing the age of the person who made the product.

Product knowledge is knowing where a product would look best in the customers home.

Product knowledge is a skill where your employees fully understand and can effectively communicate with customers about your product, its features, benefits, uses, and support needs.

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Skills that are required to give excellent customer service? (tick all that apply)

Effective listening skills

Cooking

Professionalism

Adaptability

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Words only make up 7% of someones impression of you.

True

False

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