Customer Services- Real Estate Perspective

1. A broker is ________________

• An intermediary

• An interface

• A persona

• All of the above

Could a customer service rep/broker spell the difference between a great & a poor investment?

• Yes

• No

A good intermediary saves time, energy & adds value to the overall sale process.

• True

• False

Which of the following category of buyers is likely to enquire about the net return on investment?

• Investor

• End user

The key to expectation setting is to

• Under-promise

• Under-promise & over-deliver

• Over-promise

• Over-promise & over-deliver

Good realtors ensure that:

• Their clients can trust their judgment

• Act in good faith

• Know how to direct a conversation to extract meaningful, actionable intelligence

• All of the above

Is profit the sole aim behind setting up a business?

• Yes

• No

• May be

• None of the above

When negotiating, leave something on the table for the other party to want to do business with you again.

• Yes

• No

• May be

A sale is made on every phone call.

• True; you either sell your customer the stock you intended to or they sell you a reason why they can’t buy.

• False

What is the happiness equation in the real estate business?

• Outcome minus Expectation

• Outcome + Expectation

• Success Ratio minus Failure Ratio

• Ownership + Preparedness