Customer Services- Real Estate Perspective
Quiz
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Professional Development
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University
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Practice Problem
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Medium
farah akbar
Used 16+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
1. A broker is ________________
An intermediary
An interface
A persona
All of the above
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Could a customer service rep/broker spell the difference between a great & a poor investment?
Yes
No
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A good intermediary saves time, energy & adds value to the overall sale process.
True
False
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following category of buyers is likely to enquire about the net return on investment?
Investor
End user
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The key to expectation setting is to
Under-promise
Under-promise & over-deliver
Over-promise
Over-promise & over-deliver
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Good realtors ensure that:
Their clients can trust their judgment
Act in good faith
Know how to direct a conversation to extract meaningful, actionable intelligence
All of the above
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is profit the sole aim behind setting up a business?
Yes
No
May be
None of the above
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