Project Resource Management Quiz (32)

A RACI matrix is one way to show roles and responsibilities on your project. What does RACI stand for?

• Responsible, Approve, Consult, Identify
• Responsible, Accountable, Consulted, Informed
• Retain, Approve, Confirm, Inform
• Responsible, Accountable, Confirm, Inform

Everybody does what Tom says because he and the president of the company are golfing buddies. What kind of power does he hold over the team?

• Legitimate
• Reward
• Punishment
• Referent

What’s the most effective approach to conflict resolution?

• Smoothing
• Confronting
• Compromise
• Withdrawal

Two of your team members are having a disagreement over which technical solution to use. What’s the first thing that you should do in this situation?

• Consult the technical documents.
• Tell the team members to work out the problem themselves.
• Ask the team members to write up a change request
• Meet with the team members and figure out what’s causing the disagreement.

Joe is a project manager on a large software project. Very late in his project, the customer asked for a huge change and wouldn’t give him any more time to complete the project. At a weekly status meeting, the client demanded that the project be finished on time. Joe told the client that he wasn’t going to do any more status meetings until the client was ready to be reasonable about the situation. Which conflict resolution technique was he using?

• Forcing
• Compromise
• Withdrawal
• Confronting

You have a team of engineers working on your project. Two of the engineers have frequent disagreements. You ask them to resolve their differences through a discussion. However, that does not yield any results. Subsequently, you intervene, and based on your analysis of the situation, you suggest some changes in the way they work with each other. This still does not yield results, and you find that the project schedule is beginning to suffer. What is your next course of action?

• Ensure that they work in different shifts so that they don't clash with each other.
• Don't do anything. Differences of opinion among the team members are a healthy situation
• Speak to the two team members and ask them to resolve their conflict amicably.
• Take disciplinary action, if required, since the needs of the project are not being met.

Which of the following describes Maslow’s Hierarchy of Needs?

• You can’t be good at your job if you don’t have a nice office.
• You need to feel safe and accepted to want to be good at your job
• Your boss’s needs are more important than yours.
• The company’s needs are most important, then the boss’s, then the employee’s.

Jim and Sue are arguing about which approach to take with the project. Sue makes some good points, but Jim gets frustrated and storms out of the room. What conflict resolution technique did Jim demonstrate?

• Withdrawal
• Confronting
• Forcing
• Smoothing

Tina is a project manager who micromanages her team. She reviews every document they produce and watches when they come and go from the office. Which kind of manager is she?

• Theory X
• Theory Y
• Theory Z
• McGregor manager

Which of the following is NOT one of the top sources of conflict on projects?

• Resources
• Technical opinions
• Salaries
• Priorities