What is Change Management?

• Process of making a difference

• Changing from one place to another

• Moving from one condition to another

• All the above

Change impact the following area except?

• Social

• People

• Structure

• Technology

Internal forces are

• Government

• Economy

• Technology

• Employee Attitude

Internal forces are below, select the right answer;

• Corporate Strategy

• The Workforce

• Equipment

• Marketplace

Change Management Viewpoint

• Calm Water Metaphor

• Calm Lake Metaphor

• White Water Metaphor

• Wide River Metaphor

What are the TWO Forces of Change?

• Star Force

• Internal Force

• Saber Force

• External Force

What is Lewin 3-Steps Process?

Characteristics of Change are, except

• Constant

• Fixed

• Varies in Degree

• Uncertainty

Change creates both

The Three Agents of Change are

• Operator

• Manager

• Consultant

• Staff Specialist