Email Communication

It is always important to have a subject line in an email.

• True

• False

Electronic communication consists of _____.

• Faxes, texts and handwritten notes

• Any communication sent by computer, phone or fax

• Having employees use internal notice boards to communicate

• Memos, blogs and accounting software

Having multiple subjects in one email is acceptable business practice.

• True

• False

Select which tip regarding email tone is most appropriate.

• Avoid using absolute words like all, none, never or always.

• Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient

• The frequent use of all caps in emails is acceptable to get your point across.

• Using the word "you" in an email is a great way to personalize the message.

Which of the following is NOT an advantage of both teleconferencing and videoconferencing?

• Saves time and money by reducing travel

• Increase communication and collaboration in teams

• It is possible to share visual information such as PowerPoint slides and non-verbal messages

• Speed up decision making

Emails create a permanent record.

• True

• False

Proofreading is not as important as ensuring the body of the email is accurate.

• True

• False

You are upset about the content of an email you receive. What is your next course of action?

• Reply immediately highlighting why you are upset.

• Immediately go to your supervisor.

• Take some time to reflect on whether you are going to reply or handle the situation in a different manner.

• Go home. You have had enough for today.

Knowing your audience is important in email communication.

• True

• False

Electronic communication can be used for one-on-one, group or mass communication

• True

• False