Sales I - 1.02

Good communication skills can help you do all of the following EXCEPT?

• Build positive relationships with others

• Create a favorable impression of yourself

• Lose track of time

• Land a job interview

Verbal communication allows you to?

• Write essays

• Share a laugh with friends

• Send letters

• Interpret what is being said

True or False:

Written communication allows you to collect and organize your thoughts in a meaningful and purposeful way

• True

• False

__________ communication includes body language, personal space, eye contact, facial expressions, posture, and even the tone and pitch of a person’s voice

• Nonverbal

• Listening

• Verbal

• Written

Good communication skills can help you do all of the following EXCEPT?

• Compose text messages and emails

• Build positive relationships

• Create a favorable impression of yourself

• Get a job interview or a promotion

Which is not a barrier to communication for the sender?

• Poor grammar or syntax

• Incorrect spelling

• Inappropriate language

• Good tone of voice

Which is not one of the four C's of communication?

• Complete

• Concise

• Correct

• Cleanliness

To be aware of cultural differences and respectful to other person, refers to which of the four C's of communication?

• Complete

• Concise

• Correct

• Courteous

To be to the point, refers to which of the four C's of communication?

• Complete

• Concise

• Correct

• Courteous

Spelling, grammar, punctuation refers to which of the four C's of communication?

• Complete

• Concise

• Correct

• Courteous