PMII 2.01 Voc

A customer's opinion on whether a product is worth the price?

• tangible

• value

• servieability

• reliability

To improve business process by applying by 5 phrase: Define, Measure, Analyze, Improve, & Control.

• quality control

• quality improvement

• quality management

• six sigma

The environment in which a service is performed?

• responsiveness

• serviceability

• tangible

• value

How easy a product is to fix and maintain?

• serviceability

• quality control

• methodology

• quality

The level of promptness a service is provided?

• reliability

• responsiveness

• quality management

• methodology

How well a product performs without breaking down?

• reliability

• responsiveness

• serviceability

• quality assurance

The process of planning, implementing, and integrating quality into every aspect of an organization

• quality assurance

• quality control

• quality improvement

• quality management

A business’s ongoing commitment and willingness to make changes for the purpose of maintaining quality

• quality improvement

• quality control

• quality assurance

• quality

A process businesses use to check for defects after products have been produced

• quality control

• quality assurance

• quality management

• quality

A process businesses use to prevent defective products from being created

• quality

• quality control

• quality assurance

• quality management