Principles of Hospitality Unit 1 Quiz

People who are successful at jobs in hospitality and tourism need to be good at dealing with the public and have good organizational skills. They DON'T need to be creative.

• True

• False

Hospitality and tourism doesn't have much of an effect on the environment because these days everyone recycles.

• False

• True

Travel agents only make hotel and flight reservations.

• True

• False

Which of the following is NOT one of the four most common segments of hospitality?

• Conferences

• Lodging

• Food and Beverage

• Entertainment

Transportation's development had no impact on the entertainment businesses.

• False

• True

Surgeons, florists, and architects have nothing in common as they are different industries.

• True

• False

A strategy businesses use to remind their call center agents to smile is by placing a mirror in front of them?

• False

• True

This is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is __ feet from a guest, the staff smiles and makes direct eye contact, and when they are within __ feet, the staff verbally greets the guest.

• 8, 4

• 10, 5

• 20, 15

• 5, 3

Disney World has figured out what matters to families, which is one of their most important customers, are Convenience and cost-effectiveness.

• True

• False

It is the consumer’s needs and wants that create motivation, which in turn leads them to make a choice.

• False

• True