EC Products - Pit Stop

Which of the EC products name written correctly for HP-TP-PH?

• Hot Purifier - Tall Purifier - Purifier Heat

• Heat Purifier - Tower Purifier - Purifier Humidifier

• Hot Purifier - Tower Purifier - Hot and Pure

• Hair Purifier - Tall Purifier - Purifier Humidifier

TP04 shows a very bad AQ in the display. What should we do?

• Make a referral to Link app issues, this can only be fixed by an expert

• Delete the device from the app and make a new installation

• Book a repair, the device must be broken

• Advice the customer to clean the sensors

A PH01 shows this message in the display. What should we do?

• Increase the airflow to eight or above. This may help you to reach your desired humidity level faster.

• You have to start deep clean cycle

• Switch off and unplug your machine. Leave for 10 seconds and then plug your machine back in and switch it on.

• Displayed when ambient temperature drops below 5º and there is water in the tank.

A HP04 shows one of the following message in the display. What should we do?

• We advise the customer to make a new installation because it’s a connection error.

• We advice the customer to book a repair.

• We advice the customer to reset the machine. Unplug the machine and leave it for 10 seconds. Plug the machine back in and retest.

• We advise the customer to make a firmware update.

Customer complains about HP04 is not heating. What should we offer to the customer?

• Turn off your device. Remove the combi filters and replace it again.

• This is most likely a Main body issue and could be resolved by arranging an exchange.

• The heater will not operate unless the target temperature is above the room temperature. Press the red temperature control button until the digital display on the Main body shows 37°C.

• Book a repair.

What different types of filters do we use?

• (2x) HEPA and Activated Carbon Filter.

• (1x) HEPA Filter only.

• (2x) HEPA and Activated Racoon Filter.

• (1x) Activated Carbon Filter.

How many degrees can the 2018 model oscilate?

• 90

• 180

• 350

• 360

What are the main differences between 2016 Purifiers (TP02/DP02) and 2018 Purifiers (TP04/DP04)?

• 2018 Purifiers: LCD screen, 350° rotation, Filter in 2 Parts, Back-Air Stream, 1st conn. with Bluetooth

• There are no differences apart from the connection type (WEP instead of WPA2)

Is the pure cool me a connected devise ?

• yes

• no

Till how many degrees can our heating product warm up?

• 30

• 37

• 40

• 42