1. Which of the following pathways includes careers in areas like hotels, resorts, and bed and breakfasts?

• a. Lodging

• b. Recreation, Amusements, and Attractions

• c. Restaurants and Food/Beverage services

• d. Travel and Tourism

2. In 2016, travelers spent $2.7 thousand a day in the United States.

• a. True

• b. False

3. Which of the following is the definition of Customer Service?

• a. Identifies the needs of all customers, providing helpful, courteous, and knowledgeable service.

• b. Works well with all customers and coworkers

• c. Organizes and implements a productive plan of work

• d. Identifies " big picture" issues and his or her role in fulfilling the mission of the workplace.

4. In 2024, it is estimated that Virginia will have_____________ employees in this career cluster.

5. Which of the following is not part of quality customer servcie?

• a. Making sure the customer knows that you are corect

• b. Understanding a customer's needs

• c. Remaining courteous

• d. Being knowledgeable

Regardless of a customer's mood, good customer service involves having empathy, patience, and kindness.

• a. True

• b. False

7. Which of the following means staying up to date with information about a product or property?

• a. Being knowledgeable

• b. Understanding a customer's needs

• c. Remaining courteous

• d. Acting in a helpful manner

A career as an Executive Housekeeper is found in which pathway?

• a. Lodging

• b. Recreation, Amusements, and Attractions

• c. Travel and Tourism

• Restaurants and Food and Beverage Services

9. People working in the _____________ Pathway perform a variety of task to maintain operations and promote guest services in eating and drinking establishments.

• a. Lodging

• b. Recreation, Amusements, and Attractions

• Travel and Tourism

• Restaurants and Food and Beverage Services

10. by 2024, the Hospitality and Tourism Career Cluster is expected to grow by__________.

• a. 10%

• b. 2%

• c. 12%

• d. 6%