Hospitality and Tourism Career Cluster Quiz

1. Which of the following pathways includes careers in areas like hotels, resorts, and bed and breakfasts?

• a. Lodging

• b. Recreation, Amusements, and Attractions

• c. Restaurants and Food/Beverage services

• d. Travel and Tourism

2. In 2016, travelers spent $2.7 thousand a day in the United States.

• a. True

• b. False

3. Which of the following is the definition of Customer Service?

• a. Identifies the needs of all customers, providing helpful, courteous, and knowledgeable service.

• b. Works well with all customers and coworkers

• c. Organizes and implements a productive plan of work

• d. Identifies " big picture" issues and his or her role in fulfilling the mission of the workplace.

4. In 2024, it is estimated that Virginia will have (a)   employees in this career cluster.

5. Which of the following is not part of quality customer servcie?

• a. Making sure the customer knows that you are corect

• b. Understanding a customer's needs

• c. Remaining courteous

• d. Being knowledgeable

Regardless of a customer's mood, good customer service involves having empathy, patience, and kindness.

• a. True

• b. False

7. Which of the following means staying up to date with information about a product or property?

• a. Being knowledgeable

• b. Understanding a customer's needs

• c. Remaining courteous

• d. Acting in a helpful manner

A career as an Executive Housekeeper is found in which pathway?

• a. Lodging

• b. Recreation, Amusements, and Attractions

• c. Travel and Tourism

• Restaurants and Food and Beverage Services

9. People working in the _____________ Pathway perform a variety of task to maintain operations and promote guest services in eating and drinking establishments.

• a. Lodging

• b. Recreation, Amusements, and Attractions

• Travel and Tourism

• Restaurants and Food and Beverage Services

10. by 2024, the Hospitality and Tourism Career Cluster is expected to grow by__________.

• a. 10%

• b. 2%

• c. 12%

• d. 6%