Hospitality and Tourism Career Cluster Quiz

Hospitality and Tourism Career Cluster Quiz

7th - 8th Grade

22 Qs

quiz-placeholder

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Hospitality and Tourism Career Cluster Quiz

Hospitality and Tourism Career Cluster Quiz

Assessment

Quiz

Other

7th - 8th Grade

Practice Problem

Hard

Created by

Patrick Finnegan

Used 13+ times

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22 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. Which of the following pathways includes careers in areas like hotels, resorts, and bed and breakfasts?

a. Lodging

b. Recreation, Amusements, and Attractions

c. Restaurants and Food/Beverage services

d. Travel and Tourism

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

2. In 2016, travelers spent $2.7 thousand a day in the United States.

a. True

b. False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3. Which of the following is the definition of Customer Service?

a. Identifies the needs of all customers, providing helpful, courteous, and knowledgeable service.

b. Works well with all customers and coworkers

c. Organizes and implements a productive plan of work

d. Identifies " big picture" issues and his or her role in fulfilling the mission of the workplace.

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

4. In 2024, it is estimated that Virginia will have_____________ employees in this career cluster.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5. Which of the following is not part of quality customer servcie?

a. Making sure the customer knows that you are corect

b. Understanding a customer's needs

c. Remaining courteous

d. Being knowledgeable

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Regardless of a customer's mood, good customer service involves having empathy, patience, and kindness.

a. True

b. False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7. Which of the following means staying up to date with information about a product or property?

a. Being knowledgeable

b. Understanding a customer's needs

c. Remaining courteous

d. Acting in a helpful manner

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