The Hunt (Week of Mar 7)

What will you do if the customer took advantage of the Filter club's 50% first filter discount, and the discount was applied to the cheaper filter?

• Refund the whole amount

• Refund the difference through ReCharge

• Cancel the order

• Advise the customer to reprocess the order

Where are Medify Air warehouses located? Select all that apply.

• Fontana, CA

• Beaverton, OR

• Louisville, KY

• Cerritos, CA

How much discount can we offer to our resellers?

• A. $5000 worth with 50 units and up

• B. 10% plus free shipping

• C. 10% to 20% starting at 50 units and up

• D. 15% with shipping fee

How do our customers know if the MA-40 filters need to be replaced?

• Medify Air will send a push notification.

• Indicator Icon will become lit when filter needs to be changed.

• Customer service agent will call them.

Medify Air is AHAM (Association of Home Appliance Manufacturers) certified

• True

• False

MedifyAir currently does not have a recycling program for our used filters.

• True

• False

Medify Air products are certified by the following, except:

• A. ETL/Intertek

• B. AHAM

• C. Energy Star

• D. CARB

We are encouraged to ask for email addresses when interacting with customers through online marketplaces like Amazon and Walmart for follow-ups. (Email Team)

• True

• False

How do we resend a copy of an invoice, if a customer requests for it? Choose all that apply

• A. We do not reprint invoices, forward to management.

• B. In Amazon, click on PRINT PACKING SLIP

• C. Refer to Call Center for further assistance

• D. In Shopify, go the customer's account and click on MORE ACTIONS then PRINT with ORDER PRINTER PRO

What is our return warehouse address?

• A. 15828 Commerce Way, Cerritos, CA 90703

• B. 16270 Jurupa Ave., Suite 200, Fontana, CA 92337

• C. 1325 SW 30th Avenue, Deerfield Beach. FL, 33442

• D. 6700 Grade Lane, Louisville, KY 40213