Browsing

1- CCA should handle 'Family' in logical cases

• False

• True

2- CST informed that he has problem in facebook.com only (not working) , CCA will troubleshoot with CST

• A- All Sites

• B- Certain Site

3. SLA For Browsing case is 2h?

• true

• false

4- SLA for suspended account .

• 48 WH and in case of delay renew SLA and create delay ticket

• 48 HR

• 24 WHR

5- when you trace WAN IP from Trace route and you find TE Data or Telecom Egypt , will consider trace complete.

• True

• False

6- While esclating Browsing case we should inform cst by Ticket number

• A- True

• B- False

7- In WAN configuration you should make VPI =35 and VCI= 0

• A- True

• B- False

8- CST Subscribe in Option Pack Service and has Browsing Issue your action is

• A-Transfer CST to Option Pack VDN

• B- Transfer CST to Family VDN

• C- Handle his case normally

9- We can Trouble shooting Browsing cse with CST using Mobile

• A- True

• B- False

10- While Escalation of any Logical Case it's mandatory to ask customer to leave the CPE power turned on

• A- True

• B- False