“Change management is the application of the processes and tools to manage the __________________________ from the current state to a new future state so that the desired results of the change (and expected return of investment) are achieved” (Hiatt & Creasey; 2012)

• services side of change

• legal side of change

• power

• people side of change

By changing behaviour, change management entails managing the effects of changes to:

• New business processes

• Organisational structure

• Organisational culture

• All of the above

These are the benefits of change management for organisations except:

• Effectiveness and efficiency in the organisation is maintained or improved

• Increased employees grievances and disengagement

• Creates an opportunity for the development of best practices, leadership and team development

• Helps in aligning existing resources within the organisation

The management of Jabatan XYZ wants to introduce a new monitoring system for their enforcement activities. Notice were given 2 weeks before the system was launched by the Director General and all the officers were given a 3-day training and are expected to fully utilised the new monitoring system a month after its launching in June 2019. By June 2020, the management found that only 30% of their employees were using the system.

The reason(s) behind the employees not embracing the change initiatives is/are:

• Logistical and tactical details were overlooked

• Lack of communication

• Strategic shortcomings

• All of the above

Under Kotter’s 8-Steps Change Management Model, Changing Direction involves:

• Empower others to act on vision and Plan for and create short term wins

• Establish a sense of urgency and Form a powerful guiding coalition

• Create a vision and Communicate the vision

• Consolidate improvements and produce more change and institutionalise new approach

Change that can happen at the project level include the following changes:

• Components of project

• Budget allocation

• Schedule

• All of the above

When the former Ministry of Energy, Science, Technology and Climate Change (MESTECC) launched the Roadmap Towards Zero Single-Use Plastics 2018 – 2030, it was stated that the Roadmap takes into account the environmental problems and potential health effects relating to plastic use. Based on Kotter’s 8 Steps Change Model, which step does this refer to?

• Form a powerful coalition

• Establish a sense of urgency

• Create Short-Term Wins

• Unfreeze

These are the primary reasons for change management except:

• Aligning organisational practice with organisational values

• Building needed capabilities

• Maintaining status quo

• Preparing the organisation for the future

The reasons for resisting change are:

• Fear of the unknown

• Conformity to norm and culture

• Loss of benefits

• All of the above

The role of leaders in change management are all of these except:

• Feedback Provider

• Problem maker

• Goal Setter

• Problem solver