
Recap Kursus Change Management
Authored by Nuraizah Zam
Professional Development
Professional Development
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18 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
“Change management is the application of the processes and tools to manage the __________________________ from the current state to a new future state so that the desired results of the change (and expected return of investment) are achieved” (Hiatt & Creasey; 2012)
services side of change
legal side of change
power
people side of change
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
By changing behaviour, change management entails managing the effects of changes to:
New business processes
Organisational structure
Organisational culture
All of the above
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
These are the benefits of change management for organisations except:
Effectiveness and efficiency in the organisation is maintained or improved
Increased employees grievances and disengagement
Creates an opportunity for the development of best practices, leadership and team development
Helps in aligning existing resources within the organisation
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The management of Jabatan XYZ wants to introduce a new monitoring system for their enforcement activities. Notice were given 2 weeks before the system was launched by the Director General and all the officers were given a 3-day training and are expected to fully utilised the new monitoring system a month after its launching in June 2019. By June 2020, the management found that only 30% of their employees were using the system.
The reason(s) behind the employees not embracing the change initiatives is/are:
Logistical and tactical details were overlooked
Lack of communication
Strategic shortcomings
All of the above
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Under Kotter’s 8-Steps Change Management Model, Changing Direction involves:
Empower others to act on vision and Plan for and create short term wins
Establish a sense of urgency and Form a powerful guiding coalition
Create a vision and Communicate the vision
Consolidate improvements and produce more change and institutionalise new approach
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Change that can happen at the project level include the following changes:
Components of project
Budget allocation
Schedule
All of the above
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When the former Ministry of Energy, Science, Technology and Climate Change (MESTECC) launched the Roadmap Towards Zero Single-Use Plastics 2018 – 2030, it was stated that the Roadmap takes into account the environmental problems and potential health effects relating to plastic use. Based on Kotter’s 8 Steps Change Model, which step does this refer to?
Form a powerful coalition
Establish a sense of urgency
Create Short-Term Wins
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