Metro by T-Mobile Assessment - English

What process is followed when validating a customer in Edge?

• Have the customer answer their secret question

• Ask the customer to call Metro to reset the passcode

• Ask the customer for the last four of their social security number so you can verify the account

• Have the customer answer the questions from the alternate authentication method (EDGE) process.

If the Account Suspended issue appears what should you do next?

• Confirms if the customer’s account is currently in a suspended status through Edge

• Advise customer to contact Metro and bring their account up to date if applicable

• Proceed with claim if the account is Active or Suspended.

• All the Above

Which validation option(s) are available in ePrism prior to assisting a customer with a claim for Metro by T-Mobile?

• Passcode

• AVC Email

• AVC Mobile Number

• All of the Above.

Upon authorization, what is the shipping time frame for Metro by T-Mobile?

• Next business day delivery for all authorizations prior to 8:30 PM ET

• Next business day delivery for all authorizations prior to 8:30 PM ET; Saturday delivery option for an additional $30

• Next-day delivery for all authorizations prior to 8:30 PM ET Mon-Fri; except for authorizations from Friday 8:30 PM through Sunday will be delivered on Tuesday.

• None of the above

What states are impacted by the Ineligible State issue?

• CA and OR

• WI and NY

• ME and RI

• AK AND HI

Which of the following steps applies to T-Mobile and Metro by T-Mobile?

• When applicable, offer in-store repair fulfillment

• For PD claims on iPhones, check the FMiP status and instruct the customer to disable from FMiP, if needed

• Follow the Mobile Lookup Tool process, if the customer requests to have the replacement shipped to an alternate address from the billing address

• Saturday delivery available for a $35 service fee

Which claim issue does not apply to Metro by T-Mobile?

• Customer PIN Validation

• Non-Payment

• Account Suspended

• Model Verification

What is not a benefit of the Metro by T-Mobile website (mymetroclaim.com)?

• Track shipments

• File future claims

• Upload documentation

• Expedite the claims process

What is the claim limit for Metro by T-Mobile?

• There is no claim limit

• 2 claims in a 12-month period

• 3 claims in a 12-month period

• All of them because it's depending on the enrolled product

How many market selections are there to select from with Metro by T-Mobile?

• 2

• 3

• 4

• 6