FORM 5 OFFICE ADMINISTRATION QUIZ 1

Which of the following telephone services enable(s) you to pay in advance for your phone calls?

I Speed dialing

II Call waiting

III Phone card

IV Direct dialing

• (a) III and IV only

• (b) I, II, III and IV only

• (c) III only

• (d) I and II only

When the work for each department is done in the department itself by its own staff, the activities in this firm are said to be:

• (a) Decentralized

• (b) Privatized

• (c) Organized

• (d) Itemized

Which of the following should be included in a letter applying for vacation leave?

I Your intention to go on vacation

II The period of the vacation

III The reason for the vacation

IV A request for approval

• (a) I, II, and IV only

• (b) II, III, and IV only

• (c) II and IV only

• (d) I, II, III, and IV

Which of the following should an interviewee do during an interview?

I Be pleasant and alert

II Look straight in front when communicating

III Be courteous when answering

IV Ask appropriate and intelligent questions

V Try to create a favourable impression

• (a) I, II, III, and IV only

• (b) I, II, III, and V only

• (c) I, III, IV, and V only

• (d) I, II, III, IV, and V

Which of the following are functions of the accounts office?

I Preparation for audits

II Advertising products

III Preparation of payroll

IV Debt collection

• (a) I, III, and IV only

• (b) II and III only

• (c) I, II, and III only

• (d) II and IV only

What does the term ‘carriage paid’ written on an invoice mean?

• (a) The customer pays the cost of transport for the goods.

• (b) Carriage must be paid for by the captain of the ship.

• (c) Carriage must be paid when the goods are delivered.

• (d) The seller pays the cost of transport for the goods.

A petty cashier, who is responsible for an imprest of $100, has $35 in her cash box and petty cash vouchers for $15, $20, $16, and $14. How much money is required to restore the imprest?

• (a) $65

• (b) $51

• (c) $35

• (d) $14

Before the minutes of a meeting can be considered a true record of a previous meeting they must be:

• (a) Confirmed and signed by the chairman at the next meeting.

• (b) Signed by the chairman and circulated to members.

• (c) Submitted to members for any changes to be made.

• (d) Signed by the chairman, indexed, and filed for future reference.

If an executive is travelling to attend business meetings overseas, which of the following should be given to a travel agent who has to make the airline reservations?

I His/her name

II His/her position

III The name of the airline

IV The class of airline service

V An itinerary of countries to be visited

• (a) I, II, III, and IV only

• (b) I, III, IV, and V only

• (c) I, IV, and V only

• (d) I, II, III, IV, and V

Firestone Ltd is structured so that each department has control over its own mail, typing, photocopying and filing. This method of organizing office functions is described as:

• (a) functional

• (b) centralized

• (c) decentralized

• (d) divisionalized