Herzberg's Two-Factor Theory

How did Herzberg develop the two-factor theory?

• He analyzed the working conditions in companies which met the standards of employee satisfaction and those which didn't.

• He interviewed employees to determine what made them feel good and bad about their jobs.

• He assessed individual, group, and organizational dynamics in the workplace.

• He studied the causes of employee stress in different companies.

Which cause dissatisfaction in the workplace, are extrinsic to the work itself, and linked to compensation and job security?

• Progression principles

• Hygiene factors

• Job enrichment factors

• Motivators

Which are linked to employee motivation and arise from intrinsic conditions of the job itself?

• Motivators/satisfiers

• Leadership issues

• Progression principles

• Hygiene factors

When did Herzberg propose his theory ?

• 1958

• 1959

• 1960

• 1961

According toHerzberg's Theory, which of the following

would have the strongest positive effect on employee satisfaction?

• quarterly bonus

• increased responsibility

• improved working conditions

• annual employment contract

An example of a hygiene factor according to Herzberg is what?

• Salary

• Fringe benefits

• Company rules

• All the above

What did Herzberg's theory ignore?

• reliability

• certainty

• productivity

• creativity

What does Herzberg's theory imply?

• Managers must ensure good working conditions.

• Managers must make sure work is stimulating and enriching.

• Managers must ensure fair compensation for work.

• Managers are responsible for employee's satisfaction.