Conflict Resolution Skills and Peer Mediators

Avoiding conflict may make things ______________.

• Better

• Worse

________________ is a life skill that involves solving a disagreement in a way that satisfies both sides.

• Negotiation

• Conflict Resolution

• Mediation

______________ is the process of talking directly to another person in an effort to resolve a conflict.

• Conflict resolution

• Negotiation

• Mediation

During negotiation, both parties meet to discuss their feelings, expectations, wants, and the reasons for their wants.

• True

• False

The T.A.L.K strategy allows both parties in a conflict to ____________.

• Collaborate

• Argue

• See who is right.

During a negotiation, all of the following are things that I should NOT do except:

• Do not touch the other person

• Do not call names

• Do not raise your voice

• Do not negotiate in private if possible

In a negotiation when both sides compromise they do not give something up.

• True

• False

Mediation does not include a third party.

• True

• False

Mediators should never pick sides.

• True

• False

Mediators can be students who have been trained to listen to both sides.

• True

• False