OCR GCSE Business People "Check in"

Which one of the following is part of the role of human resources?

• Advertising job vacancies

• Creating point of sale promotions

• Increasing market share

• Producing a business plan

A bakery with a flat organisational structure:

• does not need to listen to stakeholders

• has few tiers of authority

• relies on technology to communicate

• will have demotivated employees

Which of the following is most likely to be a manager’s subordinate?

• A customer

• A director

• A shareholder

• A supervisor

A long chain of command:

• decreases the need for business planning

• decreases the need for business planning

• makes decision making faster

• slows down communication

An extract from the organisation chart for Action Toys Ltd is shown here. The role of the Chief Executive Officer at Action Toys Ltd is to:

• design market research questionnaires

• lead the business

• train production workers

• update the company’s website

A person who is self-employed:

• does not work

• works for an employer

• works for the government

• works for themselves

Digital communication:

• allows messages to be sent to multiple recipients

• is illegal

• reduces the need for staff training

• slows down communication with customers

A supermarket chain has an IT skills gap.

Which one of the following could help the supermarket solve its skills gap?

• Improve customer service

• Recruit internally

• Set up an employee retention scheme

• Train its existing staff

A health centre needs to recruit an experienced receptionist.

Which one of the following would provide details of the previous work experience of applicants for this job?

• Aptitude test

• CV

• Job description

• Person specification

Group activities may be used as part of the selection process to find out:

• how well an applicant works with others

• the contact details of the applicant

• what previous employers think of the applicant

• which qualifications the applicant has