billing

If customer suspended due to TE bill not paid and we found that customer paid it

• Direct customer to technical support

• Cst must visit our branch

• Agent will press on adjust status on matrix

Balance fraction could be with maximum

• 1L.E

• 2L.E

• 3L.E

Corporate one invoice customers could reactivate the service through 111 in case we found free resource on their accounts

• TRUE

• FALSE

Customer could make early renewal as per his request through customer service 111 after verification only

• TRUE

• FALSE

we can compensate customer In case of he/she recharged by mistake in case he/she didn’t consume any from recharged quota

• TRUE

• FALSE

6- Customer can control auto renewal “Visa “service “enable or disable it via

• Mobile APP/ E-care

• Branches

• I report request

7- Incase customer following his payment which done through Electronic machines and balance didn’t appear on BSS, and we didn’t found outage on I report tool then we should

• Inform customer to wait 24 Hours and create SR

• creat tt