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Torch Remediation & Intro to Fake Inventory

Authored by Chezca Maligaya

Professional Development

Professional Development

Torch Remediation & Intro to Fake Inventory
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

This is when Guests and Hosts know each other and are working a scam together.

Host-Guest Collusion

Offsite Scam (Host scams Guest)

Guest Collusion

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

For Host-Guest Collusion scenario which one is not part of the common scam.

Coupon/Referral Cashouts

“Negative Balance” Scams

Credit Card Chargebacks

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

For an ongioing or past reservation guest only chargeback we need to proceed to the check-in prevention and extraction for _______________ to review for CIP/E eligibility.

Payment Risk Operations

Payment Fraud and ACI

Chargeback Queue

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

For an upcoming reservation guest only chargeback we need to proceed to the check-in prevention and extraction for _______________ to review for CIP/E eligibility.

Payment Risk Operations

Payment Fraud and ACI

Chargeback Queue

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

True or False: If the ticket is closed or invalid, you'll receive an error.

True

False

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

True or False: When the payment is charged, the Pending Resolution paying freeze will be automatically removed, and the Resolution Center payout status will change to Ready for release on the Reservation page.

True

False

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

True or False: If the host is sending funds to the guest, the payment line will be in the Payments section and will have the name of the host.

True

False

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