Torch Remediation & Intro to Fake Inventory

This is when Guests and Hosts know each other and are working a scam together.

• Host-Guest Collusion

• Offsite Scam (Host scams Guest)

• Guest Collusion

For Host-Guest Collusion scenario which one is not part of the common scam.

• Coupon/Referral Cashouts

• “Negative Balance” Scams

• Credit Card Chargebacks

For an ongioing or past reservation guest only chargeback we need to proceed to the check-in prevention and extraction for _______________ to review for CIP/E eligibility.

• Payment Risk Operations

• Payment Fraud and ACI

• Chargeback Queue

For an upcoming reservation guest only chargeback we need to proceed to the check-in prevention and extraction for _______________ to review for CIP/E eligibility.

• Payment Risk Operations

• Payment Fraud and ACI

• Chargeback Queue

True or False: If the ticket is closed or invalid, you'll receive an error.

• True

• False

True or False: When the payment is charged, the Pending Resolution paying freeze will be automatically removed, and the Resolution Center payout status will change to Ready for release on the Reservation page.

• True

• False

True or False: If the host is sending funds to the guest, the payment line will be in the Payments section and will have the name of the host.

• True

• False

This is when fraudulent Host creates a fake listing on Airbnb with the intention of taking a good Guest’s money, credentials, or personal/payment information

• Host-Guest Collusion

• Offsite Scam (Host scams Guest)

• Guest Collusion

Host and guest chargeback: Resolution Center is in ____________ for TnS review status.

• Open

• Blocked

• Pending

For the host and guest chargeback: Resolution Center is not in Blocked for TnS review status we need to go to _________________ tab in the host's Transaction history.

• Cancelled Transactions

• Pending Transactions

• Completed Transactions